FAQ
Pre-Order Questions
Q: When will my KSC Walk Run 2025 pre-order ship?
A: Walk Run pre-orders have ass shipped as of 3/24/2025.
Q: I chose KSC pickup for my Walk Run pre-order. When and where can I pick this up?
A: You can pick up your pre-order from the NASA Exchange Warehouse building, M6-0744, located on B ave between 3rd and 4th street, in the industrial area. Pickup dates and times were Wednesday, March 26th from 1pm to 4pm, Thursday, March 27th from 11am to 2pm, and Friday, March 28th from 8am to 11am.
Q: When will my NASA Moves! 2025 pre-order ship?
A: NASA Moves! pre-orders have all shipped as of 3/24/2025.
Q: When will my Engineering 2025 pre-order ship?
A: You can pick up your pre-order from the NASA Exchange Warehouse building, M6-0744, located on B ave between 3rd and 4th street, in the industrial area. Pickup dates and times are Wednesday, April 16th, 11am to 2pm, Thursday, April 17th, from 1pm to 4pm, and Friday, April 18th, from 8am to 11am.
Other Questions
Q: How do I return an item?
A: Click on the "Refund Policy" at the bottom of the home screen and follow the instructions listed.