FAQ


Pre-Order Questions

Q:  When will my KSC 60th Anniversary pre-order ship?

A:  Due to supply delays some orders have not shipped yet.  If your order contained a lapel pin, it has been delayed.  As of 4/12/2022, we are still waiting on an update as to when the KSC 60th lapel pins will arrive.  As soon as the lapel pins arrive your order will be shipped out immediately and you will receive a notification via email or text in accordance with what you set up on your account.  We apologize for the inconvenience.

Q:  When will my Engineering pre-order ship?

A:  Engineering pre-orders have all shipped as of 3/25/2022.

Q:  When and where can I pick up my Engineering pre-order that was not picked up yet?

A:  Remaining Engineering pre-orders can be picked up starting on Monday, 4/11/2022 through Thursday 4/14/2022 between 9am and 3pm.

Q:  I chose KSC pickup for my Engineering pre-order.  Where can I pick this up?

A:  You can pick up your Engineering pre-order from the NASA Exchange Admin office, M6-0493, on the dates and times listed above.  M6-0493 is located on 2nd street between B and C Ave just west of the Occupational Health Facility.

Q:  When will my Artemis Virtual 5K pre-order ship?

A:  All Artemis Virtual 5K orders have shipped as of 3/23/2022.