FAQ

Pre-Order Questions

Q:  When will my KEU pre-order ship?

A:  KEU pre-orders will begin shipping on 5/1/2023.

Q:  I choose KSC pickup for my KEU pre-order.  When and where can I pick this up?

A:  You can pick up your KEU pre-order from the NASA Exchange Warehouse building, M6-0744, located on B ave between 3rd and 4th street behind Central Receiving.  Pickup dates and times are Tuesday, May 2 through Thursday, May 4, 2023 between 0800 and 1600.

Q:  When will my Engineering 2023 pre-order ship?

A:  Engineering pre-orders have all shipped as of 3/17/2023.

Q:  When and where can I pick up my Engineering pre-order that was not picked up yet?

A:  Remaining Engineering pre-orders can be picked up on Tuesday, 5/2/2023 between 0730-1230 and 1330 to 1530.

Q:  I chose KSC pickup for my Engineering pre-order.  Where can I pick this up?

A:  You can pick up your Engineering pre-order from the NASA Exchange Admin office, M6-0493, on the date and times listed above.  M6-0493 is located on 2nd street between B and C Ave just west of the Occupational Health Facility.

Q:  How do I return an item?

A:  Click on the "About Us" on the home page task bar.  Scroll down and click on "Refund Policy."